Additional service-specific terms

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Vivoldi URL Shortener Additional Terms of Service

View previous terms and conditions (November 21, 2024)
View previous terms and conditions (September 1, 2025)

Effective Date: June 10, 2026

To use Vivoldi's URL Shortener service, you must accept (1) the Vivoldi Terms and (2) the Vivoldi URL Shortener Additional Terms of Service (the “Vivoldi URL Shortener Additional Terms”).

Please read each document carefully. These documents are collectively referred to as the “Terms.” The Terms clarify what you can expect from Vivoldi and what Vivoldi expects from you when you use the Services.

The Privacy Policy is not included in these Terms, but we encourage you to read it to learn more about how to update, manage, export, and delete your information.

1. Billing and Subscription
Vivoldi URL Shortener pricing may be changed at any time, and users will be notified in advance of any pricing changes.
Any pricing adjustment will take effect after the end of the current billing period and will apply starting from the next billing date following the notice.
For price increases, notice will generally be provided at least 30 days before the new charge takes effect. If notice is provided less than 30 days before a billing date, the updated pricing will apply from the following billing cycle.
If you do not wish to continue using the Vivoldi URL Shortener service under the updated pricing, you may contact Vivoldi Support at any time to downgrade or cancel your service.
Any downgrade or cancellation will take effect at the start of the next billing period after the current service period ends.

Subscriptions renew automatically until canceled by the member. Charges will be automatically billed to the registered payment method at the beginning of each billing cycle. Subscription fees are charged on a recurring monthly basis, and the next billing date will generally occur one month after the original subscription date.

If the selected payment method is a one-time payment rather than a subscription, the service will remain available for the period selected by the user during checkout.


2. Cancellation and Termination
Subscription Cancellation:
Recurring subscriptions may be canceled at any time after logging in through the [Billing History → Subscriptions] section of the dashboard. As a general rule, subscription payments are non-refundable.
However, a cancellation and refund request may be submitted within three (3) days of payment if there has been no service usage after the payment was completed.
“Service usage” includes, but is not limited to, creating links, editing links, generating QR codes, using APIs, sending messages, viewing click statistics, or using any other paid feature. Service usage will be determined based on Vivoldi’s system records.

Even if a subscription is canceled, the URL Shortener service will remain available until the current subscription period expires.
Once a subscription has been canceled, no further automatic charges will be made from the next billing cycle onward.

One-Time Payment Cancellation:
For one-time payments (including credit cards, digital wallets, virtual accounts, and other non-subscription payment methods), users may cancel their purchase through the [Billing History → One-Time Payments] section of the dashboard. Paid service features will be terminated immediately upon cancellation.
A full refund is available within three (3) days of the payment date. After three (3) days, partial refunds may be available only for unused full-month service periods. Partial refunds are calculated on a monthly basis, and the month currently in use is considered consumed and is not eligible for a refund regardless of actual usage.
Accordingly, for a one-month purchase, the remaining number of days until expiration will not be used to calculate a prorated refund.
Example: If a six-month plan was purchased and the service has already been used for two months, only the remaining four months may be refunded.

For virtual account payments, a portion of the refund amount may be deducted due to payment processor fees, banking charges, tax requirements, or other administrative costs.

Custom Plans (Business Plus and Enterprise):
Custom plans are non-cancelable and non-refundable because they typically require dedicated resources, infrastructure provisioning, hardware allocation, system configuration, and other customized preparations.
This includes situations where personnel, equipment, licenses, or other resources have already been allocated for service delivery.

Payment Failure:
If a payment cannot be successfully processed due to credit limits, expired payment methods, insufficient funds, or any other reason, Vivoldi may restrict service access or suspend paid features until payment issues are resolved.

If a refund is issued, any discounts, promotional benefits, complimentary services, or other incentives provided at the time of purchase may be withdrawn or excluded when calculating the refund amount.

Prepaid balances used for SMS, LMS, MMS, Web Push notifications, or email delivery included within Vivoldi URL Shortener services cannot be canceled directly through the dashboard. To request cancellation and a refund of prepaid balances, you must contact Vivoldi Support.

How to Request a Refund
- Submit a refund request through the “Contact Us” page available on the Vivoldi website. (Approved refunds are generally transferred to your designated bank account within three business days.)
- Refund amounts are determined based on the payment method used, service period consumed, usage history, benefits provided, and applicable legal requirements.


3. Restrictions on Service Usage
Vivoldi reserves the right to suspend services, terminate access, or delete a Vivoldi account at any time if any of the situations described below apply while using the Vivoldi URL Shortener service.
Where immediate action is deemed necessary, Vivoldi may take action without prior notice. These provisions apply equally to both free and paid users.

Vivoldi may modify, restrict, suspend, or discontinue all or part of the services when necessary for service operations, security, legal compliance, system stability, or other reasonable business purposes.

“Free Users” refers collectively to users who have registered for a Vivoldi account without making a payment, as well as individuals who shorten URLs without creating an account.
For users who create short links without registering an account, a maximum daily click limit of 500 clicks per day (12:00 AM – 11:59 PM) applies.

1. Vivoldi may progressively restrict access to the services through measures such as warnings, temporary suspensions, or permanent termination if a user violates Vivoldi’s General Terms, these Additional URL Shortener Terms, or interferes with the normal operation of the services.
2. Notwithstanding the foregoing, Vivoldi may immediately and permanently terminate access where applicable laws are violated, including but not limited to identity theft, payment fraud, illegal software distribution, violations of copyright or software protection laws, unlawful communications, hacking, malware distribution, unauthorized access attempts, or similar activities. No compensation will be provided for losses arising from such termination, and any remaining service period will not be refunded.
3. Vivoldi may restrict account access if a member has not logged in for two (2) consecutive years in order to protect member information and maintain operational efficiency.
   - If no login activity occurs for two years, the account may be classified as dormant and automatically deleted by the system. When an account is deleted, all link statistics are permanently removed. Existing short links may continue to function, but ownership will be removed and the links will become anonymous. Once ownership is removed, the links can no longer be searched, managed, or modified through the dashboard.
   - A notification email will generally be sent to the registered email address between two weeks and one month before account deletion.
     (Please check all mail folders, including spam or junk folders.)
   - Accounts with an active paid subscription or a history of paid plan purchases will not be automatically deleted under this policy.
   - Vivoldi is not responsible for any loss or disadvantage resulting from the user’s failure to receive or review notification emails due to invalid email addresses, delivery failures, spam filtering, or similar circumstances.
4. Accounts created using social login or simplified login methods require email verification. If verification is not completed within one (1) hour, the account may be automatically deleted by the system.
5. If the destination URL contains repetitive redirect chains, obscures the final destination, or redirects users to pages they would not reasonably expect to visit.
6. Free service usage may be restricted if commercial use, business use, or other non-personal use is identified, regardless of whether the same URL is repeatedly shortened.
7. Vivoldi may restrict access or delete an account at any time if registration or profile information uses another person's identity or personal information (including email addresses, phone numbers, or mobile numbers), or if identity misuse is suspected or confirmed. No refund will be provided even if a paid plan remains active.
   - Vivoldi may request identity verification or additional supporting documentation where necessary.
8. Vivoldi may restrict links, accounts, or service access without prior notice if abnormal or excessive traffic, automated tools, API abuse, or excessive consumption of system resources affects service stability, performance, or security.
9. Following service restrictions, account deletion, service termination, or contract termination, links, statistics, QR codes, and related data may be deleted in accordance with applicable laws and the Privacy Policy. Data recovery is not guaranteed.
10. Vivoldi may restrict or disable access to specific links, QR codes, or accounts where necessary to protect service operations, security, legal compliance, or the rights of third parties.

Appeals may be submitted through Vivoldi Support or via the Contact Us page. Vivoldi may review submitted materials and determine whether access restrictions should be removed.


4. Enforcement Against Abusive Links

To protect users and maintain the stability of its services, Vivoldi continuously monitors for abusive links and suspicious activity.
To avoid misunderstandings or unintended violations, please keep the following guidelines in mind:
• Create links only for content that accurately matches the destination and purpose of the link.
• Before sharing links publicly, verify that they serve a legitimate purpose and direct users to appropriate content.
• If a destination contains private content or content with limited availability, configure access settings appropriately to avoid confusing visitors.

If Vivoldi receives a report from a third party or identifies suspicious activity through its own monitoring systems, Vivoldi may temporarily restrict access to a link, QR code, or account until the relevant facts have been reviewed and verified.

🛑 What Is an Abusive Link?
An abusive link is a link that is created, distributed, or used in a manner that is inconsistent with the intended purpose of the service or that may negatively affect users, third parties, or the platform.
To ensure a safe and fair environment for all users, Vivoldi treats the activities described below as examples of abuse. Vivoldi may also determine, based on reasonable judgment, whether a specific link, QR code, account, or usage pattern constitutes abuse in light of service objectives, operational policies, security requirements, user protection considerations, and applicable laws.

📌 Examples of Link Usage Considered Abuse
1. Links Used for Spam, Fraud, or Phishing
• Links designed to direct users to phishing pages, fraudulent schemes, deceptive offers, or misleading information
• Short links distributed indiscriminately through messages, emails, forums, communities, or similar channels
• Attempts to impersonate government agencies, financial institutions, major brands, or other trusted organizations in order to gain credibility or deceive users

2. Redirects to Illegal or Prohibited Content
• Links that contain, promote, or redirect to illegal content, including but not limited to adult content prohibited by law, gambling services, illegal drugs, child exploitation material, fraudulent websites, or copyright-infringing content
• Links intended to distribute or promote content prohibited by applicable laws or platform policies

3. Automated Mass Creation or Artificial Traffic Generation
• Abuse of APIs, automation tools, scripts, or bots to create large numbers of short URLs for improper purposes
• Traffic manipulation schemes designed to generate advertising revenue, referral commissions, or other benefits through automated clicks or artificial engagement

4. Unauthorized Use of Third-Party Resources or Service Disruption
• Unauthorized linking to, exploitation of, or misuse of another person's domain, content, images, or digital assets
• Activities that consume excessive traffic, bandwidth, or server resources and negatively affect service performance or availability

5. Abnormal URL Structures or Deliberate Evasion Techniques
• Links that employ excessive redirect chains, URL obfuscation, or other techniques intended to conceal the final destination or avoid detection
• Any attempt to misuse shortened URLs for the purpose of disguising the user's actual intent or activities

The examples above are illustrative only and are not exhaustive. Vivoldi may classify similar conduct as abusive based on the nature of the activity, service policies, operational requirements, and applicable legal obligations.

📌 What Happens If an Abusive Link Is Detected?
• Links may be blocked, disabled, or removed without prior notice.
• Repeated or serious abuse may result in account suspension or permanent account termination.
• Where required by law or necessary to fulfill legal obligations, relevant information may be disclosed to governmental authorities, regulators, or other authorized entities.
• If a link is blocked or an account is restricted or terminated due to abusive activity, Vivoldi may deny or limit any refund request.

Appeals may be submitted through Vivoldi Support or via the Contact Us page. After reviewing the submitted information, Vivoldi may decide whether to restore the link, remove restrictions, maintain existing restrictions, or take other appropriate action.


5. Anti-Spam Policy
If any of the circumstances listed below apply, or if spam or unlawful spam activity is reasonably suspected, Vivoldi may restrict service access, suspend accounts, terminate accounts, or take any other action deemed necessary.
Where a violation of applicable laws is confirmed or where requested by competent authorities, Vivoldi may pursue legal action, including criminal complaints or other enforcement measures.

Users are solely responsible for all civil, administrative, and criminal liabilities arising from the transmission of spam or unlawful spam using Vivoldi services. Such activities are the responsibility of the user and not Vivoldi.

1. Using another person's identity, phone number, sender ID for SMS messages, or sender email address when creating an account or configuring messaging services.
2. Failing to provide required information or documentation, or submitting false, misleading, or inaccurate information, including registration details.
3. Sending text messages or emails without the recipient's consent, or transmitting spam or unlawful spam prohibited under applicable laws and regulations.
   - "Spam" refers to sending text messages or emails without the recipient's prior consent.
   - Promotion of or solicitation relating to illegal drugs, gambling, prostitution, illegal financial activities, pornography, or other unlawful content may result in criminal complaints or legal proceedings.
4. Text messages or emails sent by a Vivoldi user receive multiple spam complaints from recipients, or there are reasonable grounds to suspect spam activity.
5. Using the service to distribute unlawful spam or to facilitate unlawful messaging activities.
6. A request for account termination or enforcement action is received from a competent regulatory authority, including telecommunications or internet regulatory agencies, based on confirmed unlawful spam activity.
7. Links contained in messages or emails direct recipients to websites involving illegal gambling, illegal software distribution, child abuse material, adult entertainment, fraudulent schemes, malware, or other prohibited content.
8. Sending messages or emails through mass distribution, automated tools, abnormal transmission patterns, or other methods that negatively affect service operations.
9. To protect users, maintain service integrity, and comply with applicable laws, Vivoldi may review, block, limit, or otherwise restrict messages, emails, or associated links.
10. Any fines, penalties, damages, disputes, claims, or other legal liabilities arising from spam or unlawful spam activities are the sole responsibility of the member who used the service. Vivoldi assumes no responsibility for such liabilities.
   - If Vivoldi becomes subject to claims, damages, fines, penalties, or other legal obligations as a result of a member's conduct, the member shall indemnify Vivoldi for all resulting losses and expenses.

Appeals may be submitted through Vivoldi Support or via the Contact Us page. After reviewing the submitted materials, Vivoldi may determine whether to restore access, remove restrictions, maintain existing restrictions, or take other appropriate action.