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Have questions about using Vivoldi’s services?
Feel free to ask anything—our team will get back to you as soon as possible.

We also welcome any feedback or suggestions for improvement.
We’ll carefully review your message and take appropriate action where possible.

If you’re experiencing a critical issue or bug that’s disrupting your service, please use our live chat to connect directly with a support specialist.

For general inquiries or usage-related questions, please use the contact form below.
We’ll do our best to respond promptly and accurately.

Questions & answers

Email support

When reporting a bug or issue, please attach a screenshot to help us identify and resolve the problem more quickly and accurately.
We kindly ask that you avoid using abusive language, personal attacks, informal speech, or any offensive expressions in your inquiry.

Our office is closed on weekends and public holidays. Inquiries received during these times will be reviewed in order on the next business day.
Thank you for your understanding and cooperation.

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What to ask (*)

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1. Items of personal information collected
   • Vivoldi collects the following personal information, which is classified as required information for providing basic services such as smooth customer consultation and various services, and optional information for providing customized services.
   • Required information: name, email address, mobile phone number
   • Optional information: Company name

2. Purpose of collecting personal information
   • Customer-related information is used for recontacting customers for consultation and happy call process.

3. Retention and use period of personal information
   • The collected personal information will be destroyed without delay in a way that cannot be reproduced when the purpose of collection ends. However, if necessary under the provisions of relevant laws and regulations, personal information is kept for that period.