Contact us

We′ll quickly connect you to the right person.

If you have any questions while using the Vivoldi service, we will get back to you as soon as possible.
You can also send us any inconveniences or things that need to be improved, and we will take action after review.

If you are unable to use the service due to a serious bug or error, please use our chat support to be quickly connected to a live person.
For simple inquiries or service usage inquiries, please use the contact form below.

Questions & answers

Email support

For bug or error reports, please include an image to help us identify the issue faster.
We will not respond if your message contains profanity, slurs/demeaning, half-assed, offensive, or insulting language.
We will take action and respond to email inquiries on Saturdays and outside of business hours if the service is unavailable due to an error.
However, we are unable to respond on Sundays and holidays.

(Log in and use Contact Us.)

Name (*)

Email (*)

Phone number (*)

Please enter only numbers.

Company name

What to ask (*)

Available for calls

We will not contact you if we are available on the phone or if we feel an email is sufficient to answer your question.
The free plan does not offer landline support.

(Log in and use Contact Us.)

1. Items of personal information collected
   • Vivoldi collects the following personal information, which is classified as required information for providing basic services such as smooth customer consultation and various services, and optional information for providing customized services.
   • Required information: name, email address, mobile phone number
   • Optional information: Company name

2. Purpose of collecting personal information
   • Customer-related information is used for recontacting customers for consultation and happy call process.

3. Retention and use period of personal information
   • The collected personal information will be destroyed without delay in a way that cannot be reproduced when the purpose of collection ends. However, if necessary under the provisions of relevant laws and regulations, personal information is kept for that period.