Frequently Asked Questions
Find the answers you need instantly before contacting us. Most questions are resolved here.
Daily clicks exceeded — what should I do?
Don’t worry.
The Free plan has a daily click limit, and when exceeded, a notice page will appear first.
Immediate solutions
- Upgrade to a paid plan: The limit is lifted immediately and you can continue using the service normally.
- Non-member links: If you created a link without signing up, please contact support via [Contact Us].
Automatic reset
- Reset time: The limit automatically resets every midnight (00:00 – UTC +09:00).
- Temporary redirect: Even during the limit, after a short wait you will be redirected to the original URL.
💡 This is normal behavior under the Free plan’s daily click limit, so you can use it with confidence.
Why am I redirected to another site when clicking a short link?
Cause
- If the link address contains a typo, it may connect to a different short link.
Common mistakes
- Case change: vvd.bz/AbC1 → vvd.bz/abc1 (recognized as a different link).
- Missing/extra character: vvd.bz/test123 → vvd.bz/test12
- Typo when entering manually.
Solutions
- Check the exact link: Use the exact address saved when created.
- Use copy & paste: Avoid manual typing and use the ‘Copy to Clipboard’ button.
- Regenerate the link: If the problem persists, create a new short link and replace it.
Prevention
- Always test-click once before mass distribution.
- Backup generated links in a safe place.
- Correct format: https://vvd.bz/[linkId]
- The linkId is system-generated and case-sensitive.
- Even one different character is treated as a completely different link.
💡 Always use copy & paste and perform a test click before sending.
Can I issue a tax invoice?
Yes, it is possible. However, tax invoices are only available for payments made via virtual account transfer. Card payments are not eligible.
Immediate steps
- Log in after completing the payment.
- Attach a copy of your business registration certificate and register company information in [Settings → Organization Settings].
- Request a tax invoice via the [Contact Us] page.
Required document: Business registration certificate (PDF or image file)
Processing time: Within 3 business days
Can I receive reminders before my plan expires?
Yes. All users receive email reminders, and if you register your phone number in [Settings → My Profile], you will also receive KakaoTalk notifications.
Reminder schedule
- 1-month plan: 3 days before expiration.
- 3-month plan or longer: 7 days before expiration.
- 1-year plan: 15 days before expiration.
Subscription (monthly auto-payment)
- Automatically renews on the expiration date and can be canceled anytime.
Check your notification settings
- Make sure your email and phone number are correctly registered in [Settings → My Profile].
What benefits do the 1-year plan and subscription offer?
1-Year Plan (One-time Payment)
- 12 months of use for the cost of 10 months → 2 months free.
- About 17% discount compared to monthly payments.
- Stable service without monthly payments.
Subscription (Monthly Auto-Payment)
- Automatically renews each month, no need to track expiration dates.
- 1 month free after 11 consecutive monthly payments.
- Cancel anytime in [Billing History → Subscription]. (Service remains available until the end of the paid period)
💡 If you plan to use it long-term, the 1-year plan is more economical. If you prefer flexibility, the subscription is more convenient.
Can I upgrade to a higher plan?
Yes, you can upgrade at any time instantly.
Upgrade cost calculation
- Formula: Monthly price difference between current and higher plan × remaining days ÷ 30.
- Payment: Pay only the calculated difference to complete the upgrade instantly.
How to upgrade
- Go to the [Pricing & Plans] page.
- Select the higher plan you want.
- Pay the difference and the upgrade will apply immediately.
💡 The original expiration date remains unchanged, and you can start using the higher plan features right after the upgrade.
Can I cancel or get a refund?
Credit Card Payments
- Automatic cancellation (within 3 days of payment): You can cancel directly in [Billing History → General Payments].
- Refund request (after 3 days): Apply via Customer Support or the [Contact Us] page.
- Stable service without monthly payments.
- Restrictions:
- 1-month plan: Non-refundable.
- Plans of 2 months or longer: Refunds are available for unused months.
Example: 6-month plan, 2 months used → 4 months refundable.
Subscription (Monthly Auto-Payment)
- Can be canceled anytime in [Billing History → Subscription].
- Service remains available until the expiration date after cancellation.
- Refunds are not available.
Mobile In-App Payments
- Apple App Store: Request directly via the [Apple Refund Page] (not supported by Vivoldi).
- Google Play Store: Submit an email request via [Contact Us] → Vivoldi will request a refund on your behalf to Google.
💡 Refunds are only available for unused periods. Already used periods are non-refundable.
Why is email verification requested so often?
Cause
After sending update or notification emails, Vivoldi automatically requests re-verification if the email is not successfully delivered.
- The email address does not exist.
- Classified as spam.
- Blocked by the mail server.
How to fix
- Allowlist setting: Add support@vivoldi.com to your safe senders list.
- Check spam folder: If Vivoldi emails are there, mark them as “Not Spam”.
- Verify email address: Check if your address is correct in [Settings → My Profile].
If the issue continues
Please leave the following details via the [Contact Us] page:
- Registered email address.
- Email service in use (Gmail, Naver, etc.).
- Frequency of re-verification requests.
💡 Once emails are received normally, re-verification requests will automatically stop.
How can I delete my account?
Account deletion process
- Log in to Vivoldi.
- Go to [Settings → My Profile].
- Click the Delete Account button.
- Enter your password to confirm deletion.
For SNS login users
- If you don’t have a password, set a new one via [Forgot Password] before proceeding with account deletion.
Important notes
- Your account and all data will be permanently deleted and cannot be recovered.
- Deleted data includes: all created short links, click statistics, billing history, and settings.
💡 Please back up any important data before deleting your account.
Why are the click counts different between other sites and Vivoldi?
Reasons for the difference
- Other sites: Count all visits as clicks.
- Vivoldi: Counts only real user clicks (more accurate).
How Vivoldi measures clicks
- Included: Genuine user clicks.
- Excluded:
- Re-clicks within 5 seconds (to prevent double-counting).
- Malicious bots/crawlers (automatically blocked).
- SNS/blog preview access (system checks).
Common patterns
- Vivoldi clicks < Other sites → Normal (due to exclusion of bots/duplicates).
- Vivoldi clicks > Other sites → Can happen due to SNS previews, etc.
Accuracy
- Vivoldi tracks only real users and filters bots & spam traffic, providing more reliable data for marketing & analytics.
💡 For accurate comparison, review data over a period of time rather than short-term counts.
Didn’t find the answer you were looking for?
👉 Contact us now — the Vivoldi team will assist you right away.