Short URL FAQ | Vivoldi – Frequently Asked Questions, How-To & Troubleshooting
Find answers to frequently asked questions about Vivoldi’s short URL service. Explore guides, usage tips, and troubleshooting for effective link management.
Do you have any questions while using Vivoldi’s services?
Below, you can quickly find answers to the most frequently asked questions from our users.
We continually update our FAQ section, so please check back whenever you need information.
If you can’t find the answer you’re looking for, feel free to reach out to us anytime via email through the Contact Us page.
Even if our support agents are unavailable or you have trouble connecting to the customer center, we’ll promptly assist you via email.
You can also find step-by-step guides and detailed tutorials on how to use our services and features on our official blog and YouTube channel.
From beginners to advanced users, we provide a variety of practical guides and real-world examples—be sure to take full advantage!
Vivoldi always puts your convenience first, and we will continue striving to provide even better services in the future.
Vivoldi offers different features and restrictions for non-members and Free Plan members.
Main limitations for non-members
- You cannot view the click count or statistics for shortened links.
- Each link can be clicked up to 500 times per day.
- If the daily click limit is exceeded, the link will only become available again after midnight.
- Links created as a non-member will not appear in your dashboard, even after registering.
Free Plan members can sign up and log in to manage links more easily, check real-time click analytics, and access additional features provided by Vivoldi.
Vivoldi’s free URL shortening plan offers a wide range of features at no cost.
If you are using the service for personal purposes, the Free Plan benefits are more than sufficient for your needs.
Main benefits of the Free Plan
- Create up to 100 shortened links per month.
- Create up to 10 branded links per month.
- Up to 1,000 link clicks per account per day.
- Choose to create either a button link or a card link.
- Access link statistics and reports for the most recent 3 days.
- Secure two-factor authentication support.
- Easy QR code generation.
- Developer API access.
- Block unnecessary overseas traffic statistics.
- Support for mobile deep linking and QR code scanning.
- Ability to create post links.
If you need more details or additional features, please visit our Pricing & Plans page.
If you are not a non-member, all feature restrictions are lifted immediately when you upgrade from the Free Plan to a paid plan.
When you upgrade to a higher-tier plan than your current one, you can start using all the features of your new plan right after payment.
Even if you reach the daily click limit on the Free Plan and can no longer access your long URLs, upgrading your plan will instantly remove this restriction.
After completing your payment, simply refresh the dashboard page to see your current plan and its expiration date at the top left of the screen.
If you want faster and more convenient access to additional clicks and advanced features, we recommend upgrading to a paid plan.
Besides default domains like vvd.bz and vvd.im, Vivoldi allows you to create short links using your own custom domain.
For example, you can generate short URLs in the format yourdomain.com/linkId or even coffeeseoul.com/july-coupon-event.
This feature is available on paid premium plans. If you register your domain through the Link Domain Management menu, the system will process it automatically within one hour and send you a notification.
After registration, please check the Vivoldi name server information shown in the list and change your domain’s name server to Vivoldi’s name server.
You can update your name server settings directly through popular domain registrars such as GoDaddy or Namecheap.
If you are not satisfied with your current plan, you can upgrade to a higher-tier plan at any time.
The upgrade cost is calculated on a pro-rata basis, using the price difference between your current plan and the higher-tier plan, divided by the number of days remaining in your current plan.
For example, if you are currently on the Personal plan and have 20 days left until expiration, and you want to upgrade to the Premium plan,
the price difference between the Personal and Premium plans (for example, 22,000 KRW) will be divided by the remaining days. In this case, you would only need to pay 14,666 KRW to complete the upgrade to the Premium plan immediately.
You can easily upgrade your plan by selecting your preferred option on the Pricing & Plans page.
If you select “1 year” as the subscription period when making your payment, you can use the service for 12 months (1 year) at the price of just 10 months.
This means you receive 2 months for free, making Vivoldi much more economical and convenient compared to paying monthly.
Many users who use Vivoldi for the long term actually choose the one-year plan, and they are highly satisfied with the stability of not having to worry about payments every month.
In particular, the extra 2 months free is a popular reason not only for business and corporate customers, but also for individual users.
If you want to enjoy more benefits and savings without the hassle of monthly payments, upgrade to the one-year plan today!
As your paid plan’s expiration date approaches, you will receive advance notifications via KakaoTalk and email.
If you do not use KakaoTalk, notifications will also be sent by SMS.
To receive these alerts, please make sure to register your mobile phone number on the Settings → My Profile page.
The timing of notifications depends on your payment period:
- For subscriptions of 3 months or longer, you will receive a notification 7 days before the expiration date.
- For annual (1-year) subscriptions, you will be notified 15 days in advance.
- By default, an additional reminder is sent 3 days before the expiration date.
If you use recurring subscriptions (monthly automatic payments), your service will be automatically renewed, so you don’t need to worry about making payments manually each month.
Email: support@vivoldi.com
Customer Support: +82 507-1384-5849 (weekdays 09:30 to 18:00), Korean support only
Chat support and the customer center are not open on weekends and holidays.
Due to the high volume of customer inquiries, chat support may have long wait times, so please use the email contact form on the “Contact Us” page.
Email inquiries may be handled outside of weekday business hours and on Saturdays if they are deemed urgent.
Here’s how to delete your account after signing up for Vivoldi.
After logging in to Vivoldi, go to the "Settings -> My Profile" menu on your dashboard page and delete your account.
You will need a password to delete your account, and if you signed up with a social login instead of a regular signup, you will not have a set password.
In this case, you can reset your password using "Forgot your password" and then delete your account.
If you haven’t used the service within 3 days of the payment date, you can cancel the payment from the “Payment History -> General Payments” page in your dashboard.
If it has been more than 3 days since your payment, you will need to contact customer support to request a refund or submit a refund request on the "Contact Us" page.
However, you cannot refund or cancel a payment for a 1-month payment, and if you have paid for 2 or more months, you can refund or cancel on a monthly basis.
Example: If you paid for 6 months and have been using the service for 2 months, the remaining 4 months are refundable.
For recurring subscriptions, if you cancel your subscription, you will continue to use the service until the expiration date, but you will not be eligible for a refund or cancellation.
You can cancel your subscription from the “Payment History -> Subscription” page in your dashboard.
These cannot be canceled or refunded by Vivoldi and must be requested directly from Apple by following the instructions on the Apple refund page.