Frequently Asked Questions

Don’t worry.
The Free plan has a daily click limit, and when exceeded, a notice page will appear first.

Immediate solutions

• Upgrade to a paid plan: The limit is lifted immediately and you can continue using the service normally.
• Non-member links: If you created a link without signing up, please contact support via [Contact Us].

Automatic reset

• Reset time: The limit automatically resets every midnight (00:00 – UTC +09:00).
• Temporary redirect: Even during the limit, after a short wait you will be redirected to the original URL.

💡 This is normal behavior under the Free plan’s daily click limit, so you can use it with confidence.

Cause

• If the link address contains a typo, it may connect to a different short link.

Common mistakes

• Case change: vvd.bz/AbC1 → vvd.bz/abc1 (recognized as a different link).
• Missing/extra character: vvd.bz/test123 → vvd.bz/test12
• Typo when entering manually.

Solutions

1. Check the exact link: Use the exact address saved when created.
2. Use copy & paste: Avoid manual typing and use the ‘Copy to Clipboard’ button.
3. Regenerate the link: If the problem persists, create a new short link and replace it.

Prevention

• Always test-click once before mass distribution.
• Backup generated links in a safe place.
• Correct format: https://vvd.bz/[linkId]
• The linkId is system-generated and case-sensitive.
• Even one different character is treated as a completely different link.

💡 Always use copy & paste and perform a test click before sending.

If you create a link without entering a title, Vivoldi will automatically fetch the page title from the URL.

However, in the following cases, the title cannot be retrieved and will appear as ‘NO TITLE’:

• The entered URL does not exist or is unreachable.
• Vivoldi is blocked from accessing the webpage (e.g., certain shopping sites).
• When the redirect type is 200:
• The page cannot be accessed, so the meta description and image cannot be fetched.
• In this case, you must manually set the meta information in Link Edit.

👉 The link itself still works normally, so there’s no need to worry.

The short link ID is assigned automatically at creation or can be set manually, but it cannot be changed for security and stability.
However, you don’t need to create a new link. You can keep the distributed short link and update the destination URL (target address) at any time.

📌 Use cases

• When the original URL was entered with a typo.
• When a campaign landing page changes.
• When a product detail page is updated.
• When you want to redirect to another info page after an event ends.

In short, once a short link is shared, you can leave it as is and flexibly manage only the final destination users are sent to.

Yes, you can. A short link is composed of domain + link ID.
Example: vvd.bz/abc123 → vvd.bz(domain) + abc123(link ID)

Instead of using Vivoldi’s default domains (vvd.bz, vvd.im), you can create short links with your own brand domain through the Custom Domain feature.

📌 Useful in cases like:

• Unifying all short links under a single brand domain.
• Running different domains per campaign.
• Running A/B tests by comparing click-through rates across domains.
• When the existing domain is blocked or loses trust.

💡 Note: Domain change is available starting from the Premium plan.

Yes, it is possible. However, tax invoices are only available for payments made via virtual account transfer. Card payments are not eligible.

Immediate steps

1. Log in after completing the payment.
2. Attach a copy of your business registration certificate and register company information in [Settings → Organization Settings].
3. Request a tax invoice via the [Contact Us] page.

Required document: Business registration certificate (PDF or image file)
Processing time: Within 3 business days

Yes. All users receive email reminders, and if you register your phone number in [Settings → My Profile], you will also receive KakaoTalk notifications.

Reminder schedule

• 1-month plan: 3 days before expiration.
• 3-month plan or longer: 7 days before expiration.
• 1-year plan: 15 days before expiration.

Subscription (monthly auto-payment)

• Automatically renews on the expiration date and can be canceled anytime.

Check your notification settings

• Make sure your email and phone number are correctly registered in [Settings → My Profile].

Issue

Some international payment cards (Visa, MasterCard, JCB, Amex) may stop during the “V3D authentication” or “3D Secure authentication” process.

This step is an additional identity verification process required by card issuers (e.g., Visa, MasterCard) to enhance transaction security.

Cause

• Authentication password or OTP registered with the card issuer is required, but the authentication window does not appear, or the user did not complete the verification process.
• The card is not enrolled in the 3D Secure program (Visa: Visa Secure, MasterCard: Identity Check).

Solution

1. Log in to your card issuer’s website and check if your card is registered for 3D Secure (secure payment service).
• Visa: Visa Secure
• MasterCard: Identity Check
• American Express: SafeKey
• JCB: J/Secure
• UnionPay: UPOP / 3D Secure
2. If not registered, complete identity verification (password or OTP) registration on the card issuer’s website.
3. Then, retry the payment on the Vivoldi payment page — the authentication window should appear normally.
4. If the authentication window still doesn’t appear or errors persist, try using a different card.

💡 Note

• This authentication process is handled by your card issuer, not Vivoldi.
• When the authentication window appears, do not close it — enter your password or SMS code according to your card issuer’s instructions.

1-Year Plan (One-time Payment)

• 12 months of use for the cost of 10 months → 2 months free.
• About 17% discount compared to monthly payments.
• Stable service without monthly payments.

Subscription (Monthly Auto-Payment)

• Automatically renews each month, no need to track expiration dates.
• 1 month free after 11 consecutive monthly payments.
• Cancel anytime in [Billing History → Subscription]. (Service remains available until the end of the paid period)

💡 If you plan to use it long-term, the 1-year plan is more economical. If you prefer flexibility, the subscription is more convenient.

Yes, you can upgrade at any time instantly.

Upgrade cost calculation

• Formula: Monthly price difference between current and higher plan × remaining days ÷ 30.
• Payment: Pay only the calculated difference to complete the upgrade instantly.

How to upgrade

1. Go to the [Pricing & Plans] page.
2. Select the higher plan you want.
3. Pay the difference and the upgrade will apply immediately.

💡 The original expiration date remains unchanged, and you can start using the higher plan features right after the upgrade.

Credit Card Payments

• Automatic cancellation (within 3 days of payment): You can cancel directly in [Billing History → General Payments].
• Refund request (after 3 days): Apply via Customer Support or the [Contact Us] page.
• Stable service without monthly payments.
• Restrictions:
• 1-month plan: Non-refundable.
• Plans of 2 months or longer: Refunds are available for unused months.
  Example: 6-month plan, 2 months used → 4 months refundable.

Subscription (Monthly Auto-Payment)

• Can be canceled anytime in [Billing History → Subscription].
• Service remains available until the expiration date after cancellation.
• Refunds are not available.

Mobile In-App Payments

• Apple App Store: Request directly via the [Apple Refund Page] (not supported by Vivoldi).
• Google Play Store: Submit an email request via [Contact Us] → Vivoldi will request a refund on your behalf to Google.

💡 Refunds are only available for unused periods. Already used periods are non-refundable.

Cause

After sending update or notification emails, Vivoldi automatically requests re-verification if the email is not successfully delivered.

• The email address does not exist.
• Classified as spam.
• Blocked by the mail server.

How to fix

1. Allowlist setting: Add support@vivoldi.com to your safe senders list.
2. Check spam folder: If Vivoldi emails are there, mark them as “Not Spam”.
3. Verify email address: Check if your address is correct in [Settings → My Profile].

If the issue continues

Please leave the following details via the [Contact Us] page:

• Registered email address.
• Email service in use (Gmail, Naver, etc.).
• Frequency of re-verification requests.

💡 Once emails are received normally, re-verification requests will automatically stop.

Reasons for the difference

• Other sites: Count all visits as clicks.
• Vivoldi: Counts only real user clicks (more accurate).

How Vivoldi measures clicks

• Included: Genuine user clicks.
• Excluded:
• Re-clicks within 5 seconds (to prevent double-counting).
• Malicious bots/crawlers (automatically blocked).
• SNS/blog preview access (system checks).

Common patterns

• Vivoldi clicks < Other sites → Normal (due to exclusion of bots/duplicates).
• Vivoldi clicks > Other sites → Can happen due to SNS previews, etc.

Accuracy

• Vivoldi tracks only real users and filters bots & spam traffic, providing more reliable data for marketing & analytics.

💡 For accurate comparison, review data over a period of time rather than short-term counts.