Frequently asked questions
Take a look at the most common questions and answers on Vivoldi.
Take a look at the most common questions and answers we get asked in Vivoldi when all agents are busy or unreachable.
This list of questions and answers is constantly being updated.
If you have additional questions beyond the questions and answers below, please use the “Contact Us” page to send us an email.
You can also check out our blog or YouTube channel for more information on how to use the service and its features.
A non-member is a user who shortens a long URL without registering, and a free plan is a user who signs up and logs in to use the service for free.
Non-members have the following limitations
- You cannot view clicks and statistical data for shortened links.
- The maximum number of link clicks per day is limited to 500.
- When the maximum number of link clicks per day is applied and you are no longer directed to a long URL, signing up for a membership or paying for a paid plan will not remove the limit, and the limit will not be reset until after midnight (12am).
- Links you created when you were a non-member will not be visible on the Unified Dashboard page, even if you sign up and log in.
Vivoldi′s shortened URLs are free for everyone to use.
However, free users have limited access to service features.
Free plan features:
- 100 links per month.
- 10 branded links per month.
- Limit of 1,000 link clicks per account per day.
- Ability to create either button links or card links.
- Link statistics analysis and reports for the last 3 days.
- Secure two-step verification.
- Convenient link QR codes.
- Access to developer APIs.
- Block unnecessary international access statistics.
- Mobile deep linking and QR code scanning.
- Article link generation.
This is a great deal for personal use. For more information, see the “Pricing and Plans” page.
Except for non-members, paying for a paid plan while on a free plan immediately removes all restrictions.
If you upgrade to a higher plan than your current plan, your features will immediately change to the upgraded plan.
When you refresh your dashboard page after payment, you′ll see your plan and expiration date in the top left corner. Any restricted features will also be immediately unlocked and ready for you to use.
For virtual account payments, it takes about a minute to complete processing after deposit.
You can create a link to your domain, not to Vivoldi′s vvd.bz domain.
For example:
yourdomain.com/linkId
coffee.com/julyCouponEvent
The domain feature is available on the Premium plan and once you register your domain in the "Manage Link Domains" menu, it will be automatically processed by the system within an hour and you will be notified.
Before registering your domain with Vivoldi, you need to change your domain′s nameservers to Vivoldi′s nameservers.
You can change your domain′s nameservers on the website where you purchased your domain.
You can find Vivoldi′s nameservers in the "Manage link domains" menu.
You can upgrade from your current plan to a higher plan immediately.
Payment is calculated by dividing the difference between your current plan and the higher plan by 30 days.
Example:
You′re on the Personal plan and your subscription is 20 days away from expiring, but you want to upgrade to the Premium plan.
In this case, the difference between the Personal plan and the Premium plan is 22,000 KRW, and with 20 days remaining, the difference is 14,666 KRW.
If you pay the difference, you′ll be upgraded immediately.
You can upgrade your plan by going to the “Pricing & Plans” page and selecting your desired plan.
If you choose a 1-year subscription when paying for your plan, you′ll get 1 year for 10 months, which means you′ll get 2 months for free.
Most of our long-term users are on the 1-year plan.
Don′t miss out on 2 free months by paying for a year.
You will be notified by email 3 days before the service expiration date for paid plans.
For payments of 3 months or more, a notification will be sent 7 days before the expiration date.
For 1-year payments, you′ll receive a reminder 15 days before the expiration date.
Email: support@vivoldi.com
Customer Support: +82 507-1384-5849 (weekdays 09:30 to 18:00), Korean support only
Chat support and the customer center are not open on weekends and holidays.
Due to the high volume of customer inquiries, chat support may have long wait times, so please use the email contact form on the “Contact Us” page.
Email inquiries may be handled outside of weekday business hours and on Saturdays if they are deemed urgent.
Here′s how to delete your account after signing up for Vivoldi.
After logging in to Vivoldi, go to the "Settings -> My Profile" menu on your dashboard page and delete your account.
You will need a password to delete your account, and if you signed up with a social login instead of a regular signup, you will not have a set password.
In this case, you can reset your password using "Forgot your password" and then delete your account.
If you haven′t used the service within 3 days of the payment date, you can cancel the payment from the “Payment History -> General Payments” page in your dashboard.
If it has been more than 3 days since your payment, you will need to contact customer support to request a refund or submit a refund request on the "Contact Us" page.
However, you cannot refund or cancel a payment for a 1-month payment, and if you have paid for 2 or more months, you can refund or cancel on a monthly basis.
Example: If you paid for 6 months and have been using the service for 2 months, the remaining 4 months are refundable.
For recurring subscriptions, if you cancel your subscription, you will continue to use the service until the expiration date, but you will not be eligible for a refund or cancellation.
You can cancel your subscription from the “Payment History -> Subscription” page in your dashboard.
These cannot be canceled or refunded by Vivoldi and must be requested directly from Apple by following the instructions on the Apple refund page.